FAQ

Frequently Asked Questions

To confirm availability or book a reservation, please contact us.
 
Note: Although we try to keep our online availability calendar up-to-date, there may be dates that are shown as available but may be unavailable due to circumstances beyond our control. We confirm all reservations by telephone and/or email.
 

Yes, we have a minimum booking of two (2) consecutive nights.

For Holidays and the Sinister Seven, our minimum booking is three (3) consecutive nights.

Cancellations with 72 hours notice or more, are no charge

Cancellations within 72 hours will have a cancellation fee of $50 charged to the credit card on file.

No shows are charged the full reservation cost.

Cancellations that do not meet our minimum booking policy will still be charged the minimum booking.

You can book our cabins, campsite or facility by giving us a call at 403.399.2331 or 403.863.5247 or by completing our online Rental Request form.

We require a credit card at time of booking to secure your reservation. The credit card on file can also be used for any damage or cancellation costs related to your rental.

We will confirm your reservation within 3-business days.

Rentals are subject to availability.

Pricing is subject to change.

Check in time is 4pm or later.
Check out is by noon.

Early check-in/out times can sometimes be arranged and if you will be arriving late, just let us know and we can see what we can do to help.

Our office is normally open for check in/check out from 4pm to 6pm during the winter and 4pm to 8pm during the summer. If the office is closed when you arrive, just give us a call or text us and we`ll find you!

Yes, Adanac Adventures is pet-friendly! We have a cat & a friendly dog that live with us here.  As long as your pet is well-behaved and in control, you can bring them along on your vacation. We do have an extra $25 per stay charge (+ taxes) for pets in each of our cabin units.

Pets must be kept on a leash and quiet. Please clean up after them and be considerate of others.

Due to public health concerns dogs are not permitted in the office or washroom areas.

Please do not leave your pet alone for extended periods of time.

We clean each cabin unit before and after each rental period. There are also cleaning supplies in each unit. If you would like extra cleaning services, we can arrange this for an additional cost. Just let us know!

Upon Departure:

Please leave your space in the same condition as it was found as a courtesy to the guests following you. We require the following:

  • All furnishings replaced in their original positions.
  • All dishes cleaned and put away.
  • All trash bagged, placed in an outside trash container.
  • Refrigerator emptied of all food.
  • Please check under beds, behind doors, in all drawers & closets for your personal items.
  • Leave heat on at least 15 degrees during the winter months.
  • DO NOT turn heat sources off in the winter months.
  • Check-out time is no later than 12:00 noon.
  • Please leave keys on the kitchen table in the unit.
  • Please close and lock all windows and doors prior to leaving.
  • Please drive home safely.

Failure to adhere to any of the above could result in additional rent/charges.

We will:

  • check for damages
  • strip all bedding and remove items for laundering
  • clean, vaccum, mop cabin unit
  • check and replenish any supplies
  • empty outside garbages and recycling

Lost & Found:

Please contact us as soon as you realize that you’ve left something behind. We’ll make every effort to locate the lost item(s) and hold the item for you, for up to 90 days. You can also make arrangements for shipping at your own cost.

Yes, our cabin units are fully-serviced and available year-round. Each unit is kept toasty-warm with a gas fireplace (or furnace) with an electrical space heater for backup. The snow makes it very quiet here in the winter.

We have a shared BBQ and picnic area for all guests to use.

This area includes a natural gas BBQ, a prep table, garbage and recycling receptacles and a picnic table.

Guests are welcome to bring their own BBQ for use at their cabin or campsite but please don`t place your BBQ on any of the decks (we don’t want grease stains).

We have small portable fire-pits for each power campsite.

We also provide a large shared fire-pit area. This area has been designed to be a safe area for open fires. It is in close proximity to a water supply and has lots of seating for guests.

We do allow guests to bring their own ‘portable fire-pits’ with them if they wish to have a private fire at their campsite or rental unit.

Fires are allowed only in designated fireplaces. Fire pits are not to be moved. Propane or portable fire pits permitted subject to management approval. The Management may prohibit campfires at any time they feel fires may present a hazard. Fires must never be left unattended and must be totally extinguished before leaving the site.

Containers may be requested for removal of ashes. The gathering or cutting of live trees or other vegetation including flowers within the Resort is prohibited.

Gathering of dead fall on the property is permitted upon request. Cut, bundled Firewood is also available for sale at our office.

Please be aware of the Municipality of Crowsnest Pass bylaws regarding fire pits:
“Fire Pit” means an outdoor receptacle that meets the following specifications:
i) a required minimum of 3 metres clearance, measured to the nearest fire pit edge to buildings, property lines or other combustible material;
ii) the fire pit edge does not exceed 0.6 metres in height when measured from the surrounding grade to the top of the pit opening;
iii) the fire pit does not exceed 1 metre in width or diameter when measured between the widest points or outside edges;
iv) the fire pit installation has enclosed sides made from bricks, concrete blocks, heavy gauge metal or other materials acceptable to a Safety Codes Officer having jurisdiction; and
v) a spark arrestor screen with openings no larger than 1.25 centimetres, and constructed of non-combustible mesh, is used to cover the fire pit opening, at all times when a fire is present, in a manner which will contain and reduce the hazards of airborne sparks and embers.

Yes, we do offer weekly, monthly and yearly rentals for both our cabins and campsites.

Please give us a call at 403.399.2331 or email us for more information.

No, we do not rent ATV, UTV or Quads.

You can currently drive your ATV, UTV and/or Quad right from our property to the Castle Provincial park trails located north of the Carbondale river.

Below are some resources that may be helpful:

Southern Alberta Side by Side Rentals. Explore the Rocky Mountains and Castle Forest with family, friends or book a Corporate ride. They also offer tours, helmet rentals, trailer rentals and delivery. Please visit their web site at www.skylinesxsrentals.com or give them a call at 1-855-823-2829 to reserve yours today!!

For ATV and Quadding information in the area, contact the CNP Quad Squad:
Mail: Box 1031, Blairmore, AB T0K 0E0
CNP Quad Squad Office Location: 8342-19 Ave., Coleman, AB
Ph.: 403-562-8686
Email: office@quadsquad.ca
Website: www.quadsquad.ca

Reporting Fires & Other Emergencies

For Serious Emergencies call 911.

The person reporting the incident should remain available in a safe location to relay relevant information to Fire Department or other emergency personnel. Our Location is Adanac Adventures – 1699 East Hillcrest Drive, Hillcrest Mines, AB T0K 1C0. The legal land description is “Section 16, township 7, range 3, meridian W5”. It is advised to post someone at the entrance to direct emergency vehicles.

Emergency Evacuation Procedures:

Each cabin unit is equipped with smoke detectors in case of fire. The Aframe cabin is also equipped with emergency ladders for the upper level. Upon activation of the fire alarm the emergency escape procedure is to evacuate the structure by the nearest exit and to assemble at the parking lot/property main entrance. When the alarm sounds everyone must evacuate the building. Special consideration must be given for evacuation of handicapped individuals. There should be a roll call at the designated safe area to confirm all persons are present and accounted for. Follow instructions, avoid panic, and cooperate with those responding to the emergency. Do not obstruct the responding fire/rescue workers and their equipment. Do not re-enter the building until instructed to do so by fire/rescue worker.

In Case Of Fire:

Check your door by placing the palm of your hand on the door or the knob. If either feels hot, do not open the door. Use alternate exits such as windows if necessary. Stay low but alert to any signs of rescue from the street. Fire extinguishers are available in each unit. Only use a fire extinguisher if you feel it is safe to do so.

Maintenance Emergencies:

During your stay, take time to inspect your home and contact our office to report any damage, maintenance and/or housekeeping concerns. Our maintenance contractors make every effort to provide prompt, efficient service. We strive to make our repairs within 24 hours, but sometimes delays occur. No refund or rate adjustment will be made for mechanical failure or malfunctioning equipment, but we will do our best to make the repair or replacement as soon as possible.

Visitors are welcome at the property, but must register with the office before entering.

Unregistered visitors that do not check-in before entering the Resort will not be welcomed and will be asked to leave the premises.

Any unregistered person coming into the resort is trespassing, and will be dealt with accordingly.

Visitor parking can be used for visitors.

Quiet hours are from II :00 pm to 6:00 am. Minimal noise is tolerated, no music.

Noise disturbances to others will not be tolerated at any time.

Please note that a curfew bylaw is in effect in the Municipality of Crowsnest Pass area.

Registered guests are responsible at all times for the safety and conduct of their family and any visitors to their site. We are a family resort and creating a safe and friendly resort with consideration and respect for all is our priority. Physical abuse, profanity, loud or abusive language and other unacceptable conduct is prohibited.

Our property sewage system is designed to handle human waste and is not intended for items such as feminine products, condoms or grease.

Abuse of these rules can severely damage the resort system and cause backups that nobody enjoys.

Please ensure that you are sewer wise and only flush human products. Abuse will not be tolerated.

RV vehicles with self contained waste water holding tanks, must have the outlet plugged except when using the Dumping tote or when a vacuum truck is servicing them.

Waste water dumping is only permitted into portable sewage containment units.

Seasonal Dump stations are provided in Bellevue, Blairmore and Coleman.

You can also contact our office to arrange for onsite pump-out service for an additional fee.

Site fees are based on a family of up to 8 people per lot.

Campers may register additional adults or children to their site for an additional fee.

No extra tents or trailers are allowed on your site without prior permission. Extra charges will apply.

The Management shall have the authority to move equipment, vehicles and belongings of Guests without liability in the event of an emergency however, the Management shall have no obligation or duty to do so.

Anyone who leaves a camping site in an unclean condition requiring additional maintenance or cleaning will be held responsible for the cost of such clean-up. Camping lots must be kept in a tidy and clean manor. Grass must be kept cut, trimmed and free of all rubbish and debris. Campers notified of problems and complaints regarding their lot must take appropriate action to comply with resort rules or may be asked to leave the campground.

The Crowsnest Pass is a FireSmart Community. Actions to reduce the wildfire threat to our property and our guests property are mandatory.

The following helps keep all of us safe from wildfire:

  • Remove all long grass, shrubs, logs, branches, twigs and needles within 10 metres of your trailer.
  • Always keep a watchful eye on fire pits when they are in use.
  • Have nearby water supply or fire extinguisher for emergencies.
  • Mow the grass within 10 metres of buildings/trailers.

Hiking, Biking and Riding trails are for the enjoyment of all. No motorized vehicles are allowed on them whatsoever. All guests are required to pick up their litter. All gates along trails are to be left the way they were found. To lessen the danger of fires, smoking may be prohibited on hiking or riding trails.

All motorized vehicles operating on the Property must be driven in a safe and responsible manner. The operator must hold a valid Government Driver’s License, current Registration and the number of passengers will not exceed number of seats. Please keep mind any motorized vehicle has the same liability has when you’re driving your car. Please consider insurance and remember that you can be charged with impaired driving on resort property. With the exception of Resort related business, trail bikes, dune buggies, ATV’s, snowmobiles, off-road vehicles or the like, are not permitted to operate within the Resort except on designated roads.

The speed limit is 5 km per hour in the Resort. The roads within the Resort are considered a public roadway and rules of the road shall apply. Unnecessary use of motor vehicles is discouraged, including idling outside of facilities.

Under no circumstances are minors to consume alcohol in or on resort property. Alcohol may be consumed only on individual camping sites, or at specific Resort areas, or at Resort sponsored events where alcohol is specifically permitted. No person shall be in any public area while intoxicated.

Adanac Adventures (operated by Brainstorm Projects Inc.) assumes no responsibility for the loss of or damage to any property of Guests.

Any guest who willingly or negligently defaces, injures, destroys or removes Resort property or equipment, shall be held liable for the full replacement cost.

Legal action may also be taken at the discretion of the resort owners/operators.

Firearms and / or other restricted weapons must be unloaded, encased and secured at all times while on Resort property.

We have limited parking areas onsite.

Parking is allowed only on camping site pads or in designated parking areas.

No vehicles allowed on grass. Vehicles or equipment are not to be driven or parked on the grass.

There is no parking allowed on the roadways.

Seasonal fees include up to two vehicles that are to be parked on the lot (space permitting).

Additional vehicles will need to be parked in the visitor parking area or along the outside of the fence.

If vehicles are parked in open campsites, nightly charges will apply.

A central outdoor water service for all guests is generally operational from May to September for the use of resort clients. Water service inside cabins is provided year-round.

The outdoor system is dependent on current weather conditions that are sadly beyond the control of Management. The maintenance staff cannot foretell an emergency shut down due to water breaks or cold weather and therefore cannot give notice. Please be assured that the staff has your best interests in mind and we always strive to make repairs as quickly as possible.

Water comes from our own well and there is a limit to the amount available.

Washing of trailers is not permitted. Please do not wash the sidewalk, patio, atv or your vehicle on the property. Car washing facilities are available at WaterMagic in Blairmore.

Trailers that wish to have dishwashers and/or washing machines will be subject to an additional charge ($50.00).

Campers found to abuse the water system may be asked to leave the campground.

Littering is not allowed or tolerated.

Receptacles are provided in convenient locations throughout the Resort. All household garbage must be put in black plastic bags and placed inside the bins provided.

We also provides some can and bottle recycling bins for guest use. Recyclables can be returned to the Pass Recycling centre in the Frank industrial park (ask at the office for more information).

We cannot dispose of anything else. All larger appliances and items must be taken to the local dump, please see office for directions.

The garbage area is monitored.

Any areas not covered under the Rules and Regulations of Adanac Adventures will be judged at the discretion of the Property Manager

Section 7: An innkeeper is not liable to make good to the innkeeper’s guest any loss of or injury to property brought to the innkeeper’s inn, except
(a) when the property has been stolen, lost or injured through the wilful act, default or neglect of the innkeeper or the innkeeper’s servants,
(b) when the property, other than a vehicle, has been expressly delivered for safe custody to the innkeeper, but the innkeeper may, if the innkeeper thinks fit, require as a condition of the innkeeper’s liability under this clause that the property be deposited in a box or other receptacle and fastened and sealed by the person depositing it, or
(c) when a vehicle has been expressly delivered into the custody of the innkeeper for storage or parking in a place specifically reserved and designated by the innkeeper for the storage or parking of vehicles, in which case the liability of the innkeeper for the vehicle and its contents is that of a bailee for reward.

Guest Privacy Policy

Adanac Adventures, a subsidiary of Brainstorm Projects Inc., and its affiliates and partners, (collectively, “Brainstorm”, “we” or “us”) are committed to preserving and safeguarding your right to privacy. As part of this commitment, we want you to be fully aware of what happens to your personal information, which we have in our possession. Accordingly, this Privacy Policy sets out the manner in which we will collect, use, disclose and otherwise manage your personal information.

Collection of Personal Information

We collect the personal information you provide us when you make a reservation at, stay at or purchase a travel-related product or service at any of the rental units owned and/or managed by Brainstorm. The personal information we collect may include your name, gender, address and telephone number, e-mail address, credit card or other payment information, preferred language of communication, and other information, such as your arrival and departure dates, the number of adults and children accompanying you during your stay and your vehicle information. Certain information such as your name, address and telephone number, credit card or other payment information, room type, arrival and departure dates and number of guests accompanying you are required in order for us to process your reservation. You may also at your option, provide us with other information such as any special requests or preferences you may have to make your stay more enjoyable. Any information that is generated during your stay with us is treated as confidential and will be respected in accordance with this Privacy Policy.
We may also collect personal information when you choose to join one of the loyalty programs offered at our hotels or resorts, when you choose to participate in one of our contests or other promotions, when you provide information on a volunteer basis for a survey of your preferences, needs or interests, or when you purchase travel-related products or services available through our websites.
Personal information we receive from you may be collected by us either directly from you or may be obtained from one of our third party service providers who has collected the information from you on our behalf. These service providers may include providers of reservation services or one of the recognized organizations with which our rental units may be affiliated.
We also may automatically collect general anonymous information related to your use of our websites, such as the date and time you visit the websites and the pages you visit on the websites. In addition, we collect “cookie” information from your browser to identify your computer and provide us with a record of your visits to our websites. The technology used to gather “cookie” information is provided by the Internet browser you use, and may be turned off by using your browser preference buttons. This statistical information helps us to understand how our websites are used (e.g., identifying which pages or sections are most popular and the peak activity times), which assists us in
planning for future improvements to the website to better meet our guest’s needs.

Purposes of Collecting Personal Information

We may use your personal information for one or more of the following purposes:

  • to process your reservation or other purchases;
  • to identify you and facilitate check-in;
  • to facilitate billing and collection;
  • to provide the accommodations and related services you request or prefer;
  • to understand your needs and improve our product and service offerings to meet those needs;
  • to create marketing lists to allow us, our affiliates and selected service providers
  • to promote and advise you of products and services offered by us or our
  • marketing partners that may be of interest to you; and
  • to establish and maintain relations with our guests.

You may refuse or withdraw your consent to our use of your personal information as explained under “Consent” below. Before using your personal information for any purpose other than those listed in (i) to (vii) above, Brainstorm will explain that purpose to you and seek your consent.

Disclosure of Your Personal Information

In common with many organizations, we reduce costs by obtaining some routine services from third party service providers, and your information may be provided to them. These service providers must agree to only use the information disclosed to them for the specific purposes stated by us in the agreement and are prohibited from using it for any other purpose. Disclosure of personal information to these providers may be for:

  • processing of your reservations;
  • processing and fulfillment of your purchases of travel-related products and services;
  • printing and mailing services for promotional and marketing material;
  • collection and compilation of information contained in guest comment cards;
  • or contacting you from time to time to conduct surveys or to obtain your feedback on our existing or proposed product and service offerings.

In addition, we may enter into agreements with marketing partners in the hotel and travel industry to disclose personal information through marketing lists for the sole purpose of direct marketing of products and services that may be of interest to you. These marketing lists contain very general and non-sensitive information, such as names, addresses and other contact information. In no case will sensitive personal information be disclosed without the express consent of the guest.
Our disclosure of your personal information to third parties will only be for the purposes set out in this Privacy Policy. Except as expressly set out in this Privacy Policy, we will not sell, transfer or otherwise disclose any of your personal information to any third party (including any of our marketing partners) without your express consent.

Consent and Opting-Out

Our collection, use or disclosure of your personal information requires your consent.
Depending on the nature and sensitivity of your personal information, your consent to the collection, use and disclosure of such information may be express and positive (which may be oral, in writing or electronic) or implied (such as by using our products or services or by not responding to our offer to remove your personal information from our marketing lists) in which case we assume that you consent. Consent may be given by your authorized representative. You may withdraw your consent at any time as long as you give reasonable notice of withdrawal.
Withdrawal or refusal of consent is subject to legal and contractual restrictions. Brainstorm can collect, use or disclose your personal information for legal, security or certain processing reasons when authorized by law. For example, we must provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information necessary to enable us to process your reservation or purchases of travel-related products or services and to collect a debt owed by you.
If you prefer to be removed from the marketing lists used to market products and services to you, you have the opportunity to opt-out by contacting us in the manner set out below. If you do not opt-out, we will assume that you consent. You are free to opt-out from our marketing lists at any time, allowing a reasonable time for withdrawal. By opting out you may limit our ability to offer you certain goods, services or benefits.

Security of Personal Information

We will maintain your personal information in secure data storage to safeguard it from unauthorized access, use or disclosure. We will maintain the strict confidentiality of all personal information collected, and will only disclose such information to employees and service providers of Brainstorm who require such information for the purposes set out above. We have entered into agreements with our service providers to safeguard the personal information in their possession. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law.
We will keep personal information that is in our possession or control accurate, complete and up to date as is necessary for the purposes for which it is used.

Third Party Website Links

Our websites may contain links to third party websites. Any such websites are not under Brainstorm’s control, and Brainstorm does not assume any responsibility for the manner in which the operators of such third party websites may treat any personal information you provide to them. We strongly encourage you to read the privacy statements of all such third party websites as their policies may be materially different from this Privacy Policy.

Accessing Your Personal Information

You have the right to reasonable access to your personal information in our possession or control and to request rectification of any personal information that may be obsolete, incomplete or incorrect. You can make the request by letter or telephone if you prefer. We may charge you an administration fee for providing access to your file in accordance with the nature of your request. Normally, we will respond to access or rectification requests within 30 days.

How to Contact Us

To obtain access to your information, report incorrect information, file a complaint, file an opt-out request or to make any inquiries or comments about this Privacy Policy, contact us at:
Adanac Adventures
PO Box 88, Hillcrest Mines, AB T0K 1C0
Attention: Privacy Officer
Phone: 403-399-2331
Email: Sales@AdanacAdventures.com
In addition, you may speak to the staff at any of the rental units owned and/or managed by Adanac Adventures (Brainstorm Projects Inc.).

Last updated May 2018